1. Introduction

Princip Education Private Limited ("Princip", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our educational platform, website, mobile applications, and related services (collectively, the "Platform").

This Privacy Policy applies to all users of our Platform, including students, parents, guardians, tutors, and educational institutions in West Bengal, India, and other regions where we operate.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

For Students:

Full name and date of birth

School name, class/grade, and educational board (e.g., WBBSE, WBCHSE, CBSE, ICSE)

Contact information (email, phone number)

Profile picture (optional)

Learning preferences and interests

Academic performance and progress data

Quiz and assessment results

For Parents/Guardians:

Full name and relationship to the student

Contact information (email, phone number, address)

Government-issued ID proof (for verification)

Payment information (processed securely through payment gateways)

For Tutors/Educators:

Full name and contact details

Educational qualifications and certificates

Teaching experience and expertise areas

Government-issued ID and address proof

Bank account details for payment processing

Background verification information

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Platform:

IP address and device information (browser type, operating system)

Pages visited, features used, and time spent on the Platform

Video watch history and learning content accessed

Quiz attempts and interaction patterns

Login times and session duration

Error logs and performance data

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookies Section below.

3. How We Use Your Information

We use the collected information for the following purposes:

To Provide Educational Services:

Create and manage user accounts

Deliver personalized learning content and recommendations

Track academic progress and generate performance reports

Facilitate communication between students, parents, and tutors

Process payments for premium services

To Improve Our Platform:

Analyze user behavior to enhance user experience

Develop new features and educational content

Conduct research on learning patterns and outcomes

Troubleshoot technical issues

For Communication:

Send important updates about our services

Provide study reminders and progress notifications

Share educational content and learning tips

Respond to inquiries and provide customer support

For Safety and Compliance:

Verify user identity and prevent fraud

Ensure compliance with legal obligations

Protect the rights, property, and safety of our users

Enforce our Terms and Conditions

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share information with third parties when you give us explicit permission to do so. For example, parents can access their children's learning progress and reports.

4.2 Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, including:

Cloud hosting and data storage services (AWS, Google Cloud)

Payment processing services (Razorpay, PayTM, UPI)

Video streaming and content delivery

Analytics and user behavior tracking

Email and SMS communication services

Customer support and helpdesk services

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies). We may also disclose information to:

Protect our rights, privacy, safety, or property

Investigate and prevent fraudulent or illegal activities

Comply with applicable laws and regulations

4.4 Business Transfers

If Princip is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Platform of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols.

Secure Storage: User data is stored in secure, ISO-certified data centers with restricted access.

Access Controls: We implement role-based access controls and multi-factor authentication for administrative access.

Regular Audits: We conduct regular security audits and vulnerability assessments.

Employee Training: Our staff undergoes regular data protection and privacy training.

Incident Response: We have established procedures to respond to data breaches in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

6.1 Types of Cookies We Use

Essential Cookies: Required for the operation of our Platform (e.g., authentication, security).

Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering preferences).

Analytics Cookies: Help us understand how visitors interact with our Platform.

Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, disabling certain cookies may limit your ability to use some features of our Platform. You can manage your cookie preferences through your browser settings or our cookie consent banner.

7. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.

Right to Correction: Request that we correct inaccurate or incomplete information.

Right to Deletion: Request deletion of your personal information in certain circumstances.

Right to Object: Object to processing of your personal information for marketing purposes.

Right to Restrict Processing: Request restriction of processing in certain circumstances.

Right to Data Portability: Request transfer of your data to another service provider.

Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within 30 days.

8. Children's Privacy

Protecting children's privacy is especially important to us. Our Platform is designed to be used by students of all ages, with appropriate parental oversight:

Students under 13 years of age must have verifiable parental consent to use our Platform.

Parents can access, review, and delete their child's personal information.

We do not knowingly collect personal information from children without parental consent.

We do not use children's personal information for targeted advertising.

Educational content and communications are age-appropriate and safe.

If you believe we have inadvertently collected personal information from a child without proper consent, please contact us immediately, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Active accounts: Information is retained while your account is active.

Inactive accounts: Information may be retained for up to 2 years after last activity.

Financial records: Retained for 7 years as required by Indian tax laws.

Deleted accounts: Personal information is deleted or anonymized within 90 days of account deletion, except where retention is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on this page with a revised "Last Updated" date

Sending an email notification to registered users

Displaying a prominent notice on our Platform

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

For grievances related to data protection, you may also contact the Data Protection Authority of Indiaor the West Bengal Information Commission.

By using the Princip Education Platform, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.